Refund policy

Returns, Refund and Exchange Policy

At Elivora Edit, we want your shopping experience to be smooth and enjoyable. Please review our returns, refund and exchange terms before placing your order.

Returns and Exchanges

We understand that sometimes a product may not be the right fit or may not meet your expectations.

You may initiate a return or exchange within 3 days of receiving your order for any of the following reasons:

  • The size is not suitable.

  • There is an issue with the fabric or material.

  • The product is damaged or defective.

  • You received an incorrect product.

  • You do not like the product or it does not meet your expectations.

Requests submitted after the three-day return period may not be accepted.

Return Eligibility

To qualify for a return or exchange, the product must:

  • Be unused, unworn and unwashed.

  • Be returned with all original tags intact.

  • Be free from stains, perfume, makeup, damage or alterations.

  • Include the original packaging and any accessories supplied with it.

  • Be in the same condition in which it was delivered.

Products that do not meet these conditions may not be eligible for a return, exchange or refund.

How to Request a Return or Exchange

To initiate a request, contact us within three days of delivery at:

Email: elivoraedit@gmail.com
WhatsApp/Phone: 8796343322

Please provide:

  • Your full name.

  • Order number.

  • Product you wish to return or exchange.

  • Reason for the request.

  • Clear photographs if the product is damaged, defective or incorrect.

Once your request has been reviewed, our team will provide the return pickup or shipping instructions. Please do not send a product back without receiving confirmation from us.

Exchanges

Eligible products may be exchanged for another available size.

All exchanges are subject to stock availability. If the requested size is unavailable, you may choose another available option or request a refund.

Refunds

Once the returned product reaches us, it will undergo a quality inspection.

If the return is approved, the refund for the eligible product value will be processed:

  • Prepaid orders: To the original payment method.

  • Cash on Delivery orders: Through bank transfer or UPI. Customers will be asked to provide the necessary payment details securely.

The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

Damaged, Defective or Incorrect Products

Please inspect your order immediately after delivery.

If your product arrives damaged, defective or incorrect, contact us within three days of delivery with clear photographs. After reviewing the request, we will arrange an appropriate replacement, exchange or refund.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

An order can only be cancelled before it has been dispatched. Once an order has been shipped, it will be handled according to our standard return policy after delivery.

Contact Us

For questions regarding shipping, returns, exchanges or refunds, please contact:

Elivora Edit
Email: elivoraedit@gmail.com
WhatsApp/Phone: 8796343322